Can I get a refund?

Yes. Please login, then tap the top left Photo AI logo, and in the dropdown select [ Request a refund ]. If you’re eligible for a refund, you’ll be able to self-refund on that page.

You're only eligible for a refund if you've not created a model yet, have generated fewer than 20 photos over the lifetime of your account and did not sign up with someone’s referral link.

If you've already used Photo AI to create a model or take photos or videos, we cannot offer a refund as costs incurred for generative AI are extremely high.

In turn, our upstream providers do not let us ask for refunds for the GPU processing time used to create your AI models and generate your photos and videos. This would make it a loss making endeavor for us. During sign up you agree to withhold your right to refund for this reason.

If you’ve used someone’s referral link (starts with ?via=r*), you are not eligible for a refund because we credit both you and the referrer’s account with free credits. And if we allowed refunds that’d be easily abused. They’d be able to get the free referral credits, use them up and then quickly self refund and do that an infinite number of times.

You can cancel your subscription at any time though: your subscription won't renew and you will not be charged again.

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