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I can't login to Photo AI
Back to FAQ

I can't login to Photo AI

In 100% of cases when this happens, youโ€™ve signed up with a different email addresses than you think.

To resolve this:

First find the right account email address by searching your email inbox for emails from Stripe with subject โ€œYour receipt from Photo AIโ€ and see what email they are sent to.

Then go to photoai.com and log in with that email address and you can login! If youโ€™d then like to cancel your subscription, click the logo and click Billing in the dropdown.

Or if that doesnโ€™t work go photoai.com/billing and log in with that email address. This is NOT the regular Photo AI login, this is specifically the login to the Stripe Customer Portal where you can self-manage your subscriptions.

Once inside there youโ€™ll see your active subscriptions and can cancel them!