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I cancelled Photo AI but am still being charged
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I cancelled Photo AI but am still being charged

In 100% of cases when this happens, youโ€™ve signed up with a different email addresses and you canceled your subscription on one account. But there is still an ongoing subscription on the other.

To resolve this:

First find the right account email address by searching your inbox for emails from Stripe with subject โ€œYour receipt from Photo AIโ€ and see what email they are sent to.

Then go to photoai.com/billing and log in with that email address. This is NOT the regular Photo AI login, this is specifically the login to the Stripe Customer Portal where you can self-manage your subscriptions.

Once inside there youโ€™ll see your active subscriptions and can cancel them!