In 100% of cases when this happens, you’ve signed up with a different email addresses and you canceled your subscription on one account. But there is still an ongoing subscription on the other.

To resolve this:

First find the right account email address by searching your inbox for emails from Stripe with subject “Your receipt from Photo AI” and see what email they are sent to.

Then go to photoai.com/billing and log in with that email address. This is NOT the regular Photo AI login, this is specifically the login to the Stripe Customer Portal where you can self-manage your subscriptions.

Once inside there you’ll see your active subscriptions and can cancel them!